Privacy Policy

Effective Date: December 2023
Credit Prime USA
4905 W. Tilghman St, Suite 300
Allentown, PA 18104
support@creditprimeusa.com

At Credit Prime USA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights, especially if you're a resident of California.

1. Information We Collect

We collect the following types of personal information, directly or through our website and tools:

Personal Identifiable Information (PII):

• Full name

• Date of birth

• Email address

• Mailing address

• Phone number

• Social Security Number (SSN)

Credit Information:

• Credit reports and scores

• Financial and trade line data

• Public records (e.g., bankruptcies, judgments)

Technical Data:

• Device/browser type

• IP address

• Cookies and site usage activity

Sign-Up Activity:

If you use our Self-Service Sign-Up system, we collect only the data you input to enroll, with no phone call required. This data is securely stored and used strictly to provide credit services and client support.

2. How We Use Your Information

We use your information to:

• Provide credit restoration services

• Communicate account updates

• Deliver secure client portal access

• Improve our services and user experience

• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We only share it under the following conditions:

• With credit bureaus for dispute processing

• With third-party service providers under strict confidentiality

• As required by law or court order

4. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

a) Right to Know

Request details about the personal information we collect and how it's used and shared.

b) Right to Delete

Request deletion of your personal information, subject to certain legal exceptions.

c) Right to Opt-Out

We do not sell personal information, but you may still opt out of any future sale of data if our practices change.

d) Right to Non-Discrimination

We will not deny services, charge different prices, or provide different service levels if you exercise your rights.

How to Submit a CCPA Request:

• Email: support@creditprimeusa.com
  We may need to verify your identity before processing your request.

5. Cookies and Tracking

We use cookies to:

• Analyze website traffic

• Save user preferences

• Improve marketing and retargeting

You can disable cookies via your browser settings.

6. Data Security

We use industry-standard security measures:

• SSL encryption

• Firewalls and access controls

• Secure cloud storage for sensitive data

However, no system is 100% secure. Use our services at your own risk.

7. Data Retention

We retain your data as long as you remain an active customer or as required by law. Upon request, we will delete or anonymize your data if it’s no longer needed.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from anyone under that age.

9. Your Choices

You can:

• Update your information anytime via our client portal

• Opt out of promotional emails

• Request deletion of your personal data

10. Changes to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you via email or site notification.

11. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact:

Credit Prime USA
4905 W. Tilghman St, Suite 300
Allentown, PA 18104

Email: support@creditprimeusa.com